Showing posts with label social networks strategy. Show all posts
Showing posts with label social networks strategy. Show all posts

12 Aug 2012

Nike vs Adidas : who has the best social networks strategy ?

Unless you live in an igloo you have noticed the marketing buzz around the London Olympic Games. One of the issues underlined during the games was the heavy investment brands dedicated to sponsoring athletes or advertising.

On the sports level, Nike's "Find Greatness" campaign generated a lot of buzz. However, a french magazine titled this month Adidas as the real winner of the Olympic games.

This article is an investigation upon the two brands : their strategy on social networks, what works the most ... and the less

Nike

This article will focus on the last months, and more peculiarly the campaign "Find Greatness", that took a great first step during the olympics.
I'll let you watch (again) the ad they released two weeks ago and that has already hit more than 4.5 million views.

 
"Find Greatness" - Nike

"Find greatness" is a very motivational campaign. Altogether with the Nike Plus system, it is devised to make you want to be sportive. What is Nike Plus ? It is basically a system that allows you to add up all the sport / physical efforts you make with a system of counting.
How does Nike do that ? With an app, or the fuelband, a sort of bracelet specifically designed to count and add up all your physical efforts.

Nike Fuelband


Nike's ad for "Make it count"

Nike's campaigns and devices always designed to inspire people into action. You might have noticed : their campaigns are very often based upon verbs : "find greatness" during the olympics, "make it count" for the launch of the fuel band, "write the future" in 2010...


Their Facebook strategy : keep on inspiring people, always in the action mode : make people move more seems to be their motto.
Their partner athletes also appear on their Facebook page, and are always a reminder of this call for action.

Nike on Facebook (7th August 2012)


Let's note here that their Facebook strategy is centralized : one page for the whole community, and one community animation.

Twitter
Nike uses Twitter for product marketing and inspiration with the @Nike account (593 710 followers)
Another very interesting use of Twitter is the @Nikedigitaljobs account, dedicated to recruitment, an account followed by nearly 1000 people. Although the animation of the account is not always relevant to recruitment (sometimes, the use of news such as "I've completed a 8.00 mi run"), the community manager is very prone to answer to tweets. 
Also to be noted, the very sober description of the @Nike account "If You Have A Body, You're An Athlete". But, as they say : a few words say it all.

Pinterest
Except for Nike Basketball and Nike Running Turkey, Nike is not present on Pinterest. However, prints or images from Nike are very regularly pinned and repinned on Pinterest. For example, the image below was liked more than 900 times,  commented more than 300 times, and repinned more than 6000 times !



There also exists a fan board for Nike which already has 300 followers on Pinterest (a number who tripled in 6 weeks !)


Conclusion 


On the global standpoint, it is true that Nike has a very coherent social networks strategy : every campaign is relayed in the same tone and addresses the audience as if only one person was animating every social network device.


We can really emphasize on the priority that has been given by Nike on digital marketing.  In the US, TV, print and written press budget was reduced by 40% between 2008 and 2011 while the global advertising has gone crescendo. A clear turn in budgets, emphasized by a doubling of recruitment for digital teams.



Adidas 

A first anecdote to start with is that Adidas, as the official sponsor of the Olympic Games, spend more than 100 million euros for the sponsoring of the 2012 Olympic Games (source : Capital magazine, France).

The image that Adidas defends, whether it is on social networks or traditional advertising, is less based on pure sport or physical intense effort. Their image is more trendy, and fashion based. While Adidas keeps on equipping athletes, the brand has also chosen new and different icons like Kate Perry or I Am.

Likewise, this year, Adidas has also chosen a new design for their website, not too far from Pinterest's board design. A much more agreeable design, which still has sales objetives (it is not a solely inspirational website)

Adidas's new website

Facebook

Adidas has a more decentralized Facebook strategy than that of Nike. For example : it has a dedicated page to Adidas Originals (more than 15 million fans, more than the official Adidas page). Despite the enormous community, the community management of the page is sometimes incoherent, with statuses sometimes written in French and sometimes in English...

On several others sports and countries, Adidas has chosen to decentralize their community management. A diametrically opposed strategy than Nike, but therefore creating less synergy around the brand.
A choice that many brands have to face a day or another :
- Create separate universes with a higher engagement rate for each of the pages because the audience / themes are more targeted
- Or keep a general account, designed for more inspirational aims
Clearly, while Nike is a perfect example of the second strategy, Adidas has chosen to separate the universes.

Adidas Originals on Facebook

Twitter

Adidas' twitter account (23 475 followers) was very animated during the Olympics, with a nearly continuous updating about Adidas's partner Athletes.
On the whole, their twitter strategy is quite classic : news about sports, Adidas events or products, and tweets about their partners.

But once again, the strategy is divided between the different universes (originals, basketball).. and even in between the countries, which is quite difficult when you just want to follow one account that sums it all.

Pinterest
Unlike Nike, Adidas is present on Pinterest, with 5 different boards : Womens' performance, mens' performance, adidas is all in, menswear, womenswear.

Adidas on Pinterest

While the four other boards are classical product promotion (vitrine), the board "Adidas is all in" is the one that is less axed towards product promotion, and more towards the advertising campaigns the brand has done
All in all, the repin rate for Adidas is quite low: 4 or 5 repins on the average

It is quite a shame : Adidas could really take advantage of their more-than-10-million-fans online community to post and share new content on Pinterest. For example, with more inspirational pins on the universe of streetdance for Adidas Originals, a universe they partially defend on their Facebook page.


Conclusion




I lead last week a quick comparison of the social networks strategy of both brands on Facebook (based on their 12 last posts)



Adidas
Nike
Number of fans
8 766 229
10 047 300
Average likes / post
3 124
10 834
Average comments / post
83
164
Number of posts in the last 7 days
26
14




Proportionally, Nike atteins a much higher engagement rate in terms of likes and comments than Adidas.
My first impression was that the coherence and sometimes sobriety of Nike's strategy is a great advantage for them. No need for them to dig deep into the physical characteristics of their products to convince their followers to like their page. Indeed, likers of Nike pages / accounts seem to already be convinced of the values of the brand, and all there is left is to animate and nurture this Nike inspiration.

Likewise, Adidas' marketing strategy on the global has diversified itself, with new targets (fashion, streets...). It is therefore more difficult for the brand to maintain a unique tone for its different pages. One solution could be to separate the brand universes : streets v.s sports, for example.

But as a whole, the use the two brands make of social networks is very successful, as proven by their number of fans and followers. And a real priority was given to the marketing strategies (and especially online marketing) of the two brands (Adidas' 2011 worldwide marketing budget was of 1,36 million dollars)

A next step could neverthless be taken. Pinterest, for Nike and Adidas, seems like an interesting opportunity to diversify their content, affirm their message, and reach a feminine audience. Even though Adidas has started to launch their page on Pinterest and probably given the example, the path still has to be traced !



26 Apr 2012

Focused textile businesses are the new eldorado

Today I am going to talk to you about a trend more and more striking everyday in the French clothing industry : hyper-specialization. Three examples of successful young entreprises : Archiduchess, Six & Sept and Ben & Fakto. I will first present these startups, and then analyze their social networks strategy: what works and what doesn't (with a focus on the very-debated Pinterest network).


Archiduchesse 



You might have heard of them recently about their being copied by Chinese producers (see here for more details). And if not, here's the story : Archiduchesse is exclusively selling socks, all made in France : ankle socks, lisle socks, warm socks, high socks and tights : no more no less than these five varieties, all sold in more than 20 colors each (48 colors maximum for some socks)
Their website is very well constructed : navigation is very intuitive, agreable, and you never end up in some remote place of the website from which it is hard to come back from. 
A very nice initiative (creation in 2006), that has been talked about a lot this year, and makes a successful business. For example, in March, they sold 4 507 pairs of socks (see there for more numbers)




Ben & Fakto

Ben&Fakto is an ethical e-business shop: 10% of each order is invested in micro-credit projects. The designers chosen are quite remote from traditional ethical or fairtrade clothing. High-priced, the clothes, jewellery, shoes and accessories are clearly designed and fashionable. 
The e-shop offers a great variety, from ethical condoms (yes that exists), organic wear to hand-made necklaces. You can choose to segment your basket according to clothes category (trousers, shirt), or to the origin of the product (fair-trade, made in France, organic...)



For the record, Ben & Fakto was created last year, at Startup Weekend Lille (a great concept that I encourage you to see for yourself here), has been incubated by EDHEC business school: a very successful business. 




Six & Sept 

Six & Sept focuses on selling V-neck sweaters and cardigans, with original touches of color: on the end of the arms for sweaters, and around the buttons for cardigans. 
They have clearly positioned themselves as a luxury brand: their cardigans are made in Venice, are in egyptian cotton, and the brand universes adopts the code of Parisian luxury. Their photographies are art-oriented, their Parisian store is called a gallery: a quickly identifiable positioning and market. 


The brand was launched on 30th March 2012, so its too soon to say if the brand will be successful, but it is incubated (like Ben&Fakto) by EDHEC business school and clearly surfs on the dandy fashion trend that has been invading our streets: two undeniable ingredients for success.


Commun points of the brands

• Relatively high prices : 4,50€ a pair of low ankle socks on Archiduchesse, 90 € for a skirt on Ben&Fakto, 110€ for a cardigan on Six&Sept. The three brands clearly aim at a trendy, fashioned-oriented, and responsible clientele : young and mostly urban. 
• Hyperfocused on their core products for Archiduchesse and Six&Sept, and very coherent on their consumer promise for Ben&Fakto.




Social networks strategies



Ben & Fakto
Six & Sept
Archiduchesse
FACEBOOK
Number of Facebook fans
3 075
360
13 093
Number of likes per post
10 in average
2
20
Number of comments per post
4 in average
None
5
TWITTER
Number of tweets
1 141
Not present on Twitter.
845
Number of followed on Twitter
282
93
Number of followers on Twitter
529
2 033
PINTEREST
Number of Pinterest boards
5
1
The brand doesn’t have an account on Pinterest
Number of Pinterest pins
61
1
23 pins from Pinterest users
Number of Pinterest followers
38
1
Number of Pinterest users followed
15
10
Number of Pinterest likes
5
0






Ben & Fakto

It’s too bad users don’t interact more on the Facebook page: the brand has a great (direct, interactive and funny) communication through its internet site and its newsletter, and the tone is not present enough on the Facebook page.
They have chosen a third-person communication, a great humourous tone in the newsletter, but perhaps not that well adapted to Facebook. Maybe bringing in more humour would help Ben & Fakto generating more interactions. Their post which got the most likes was a post in which they parodied an old French add (below) : maybe they should do that more often.


On the other hand, a great Twitter communication in which they engage a direct dialogue with their customers : people posting about / to Ben&Fakto get very quick answers. (@benfakto) 

On Pinterest though, their posts are not viral enough to generate more content from the followers of the brand.

Six & Sept

The brand is very new, but the low level of engagement of their Facebook fans leads to thinking they should invest in their social networks strategy.
As they themselves generate quite a lot of content they could incite more their customers to interact with them: by giving direct incentives (reductions), or making them participate in online games for example.
Moreover, the brand has a clear art connotation; encouraging photo contests, in an art style (not only of Six & Sept products) could generate a higher level of engagement of their customers.


Likewise, their use of Pinterest looks a bit hesitant: between not using Pinterest and using fully Pinterest they have chosen to be on Pinterest but produce very few content: maybe producing more content (for example relaying the content already present on the Facebook page and on the website) would be more appropriate.


Archiduchesse 


Archiduchesse's posts on Facebook are not very viral yet, but users seem to post a lot more content directly on the Facebook wall of Archiduchesse: to say hello, to make jokes, to say that they have just made their first order and are very proud of it.





The beginnings of Archiduchesse on Facebook were quite hesitant: it seems like Archiduchesse itself did not quite know what to post and what not to post on their Facebook page, but now that the editorial line is well defined, they get higher engagement rates. An advice: encourage and put under the light pictures that customers take of their socks (yes, they do take pictures of your socks: see Pinterest)

Like Ben&Fakto, Archiduchesse has a great Twitter communication, direct and interactive with consumers and people who post about or to @archiduchesse. 


And a last good point for Archiduchesse is its absence from Pinterest. By letting its customers talk themselves about their products on Pinteret, Archiduchesse has chosen not to take the risk (time, cost, reputation) of launching themselves on Pinterest. The virality of the brand is still not very high, but the fact that at least 23 users have chosen to post pictures of Archiduchesse socks show a great brand attractiveness.



A quick conclusion
These three examples show us that diversifying your activity is not always the best business, and that very focused businesses are good business models : because customers clearly identify your core competencies and job, you are seen as an expert on your business, and more qualitative than your non-focused competitors.

A quick point also on Pinterest: brands successful on Pinterest are either brands that engage a clear dialogue with their customers (like Kotex for example) by repinning content from users and identifying key Pinterest users that could be their customers, or brands that let customers speak for themselves : in-between strategies take the risk of a waste of time and of return on investment. 

 


22 Mar 2012

Girl marketing


You might have noticed the last ads of Peugeot to sell their car 107, rebaptisted "Envy". What I'm going to talk today about is girl marketing : marketing applied to feminine targets. But before learning all about that, take a look at Peugeot's new TV spot.

"Envy" - Peugeot's ad for the new 107 

What is girl marketing ?
More and more ads today tend to put forward young, active, sexy and urban, in short full of peps, women. Women who are also consumers. 
What do these ads tell their consumers ? Simply that its allright to be young, active, urban and comfortable with consumerism. Yes, for these ads, consumerism is not a default and shopping is a quality, something that puts you, as a young woman, in valor. 

Compared to the 90's ads of Kookai (French clothing company), of which you can see an example below, these ads are very subtle in defending consumerism. Not only is the image of man objectivized (as you can see below in the ad for Guerlain's "La petite robe noire"), but the image of women is put in valor : women are not ruthless womanizers. The only motto is "it's allright to consume"
Man-object - Kookai

I will not adopt a feminist point of view in this article, it's not my role. Yes these ads can be criticized on the image they convey of women in general, but they are still effective in their object, which is why I will make an article about this type of "girl marketing"


Graphic tendencies 
A short point about the graphics of this tendencies

- A first tendency is making very sleek designs. For example, the clip "La petite robe Noire" for the new perfume La petite robe noire (the little black dress) of Guerlain. 
La petite robe noire - Guerlain

Associated with drawers / bloggers such as the very-well known in France Penelope Bagieu (http://www.penelope-jolicoeur.com/), this kind of graphics generally puts in scene black-painted bodies, and very edge cut shapes. Another example is the graphics of My Little Box (http://www.mylittlebox.fr/), company whose social network strategy will be developed later in this article.

- Or, on the other hand you have very colorful, punchy and "round" graphics, like that in the "Envy" ad for Peugeot 107 
Fructis - The evolution of style 

Another example would be the very remarked spot for Fructis shampoos, very modestly named "The evolution of style"

Two example of social networks strategies - My Little Box and La Petite Robe Noire (Guerlain)

My Little Box

My first example: My Little Box. Created last December, the concept of My Little Box comes from a newsletter about good deals in Paris. And then, the creator decided to let her readers take advantage of her advantageous beauty tips and advice. 
The principle is the following: every month (on the 15th of May), you receive your "Little box", which contains 4/5 beauty products and some beauty advice / goodies. Every little box has been themed since the creation of the concept (last December). For example, this month's Little Box's theme was "New York".

My Little Box

The main stream that marketers can use to do a successful social networks strategy aimed at a feminine target is to play on the social aspect of girl marketing: I find it you will agree with me that feminine shopping in general is made in group of girlfriends. 
Social commerce (defined by Fred Cavazza http://www.fredcavazza.net/ as "a sub-ensemble of e-commerce that implies the use of social media to stimulate social interactions and the contributions of users, and facilitating selling goods and services online") is therefore a useful leverage to create a participative relationship with consumers. 

The interactions on the Facebook page of My Little Box are very surprising and the brand generates a lot of UGC (user-generated content). For example, this user who received today her beauty box and who said she would keep the other Facebook fans of the brand posted. As for today, My Little Box has more than 7 500 fans, with more than 1 600 shares of its content. The posts made are not only product placements but also general posts about beauty and style, and can be the latest news about the products as well as art-like photographies, which the community deeply appreciates, thus creating UGC. 

Guerlain

The Facebook page for Guerlain's new perfume La petite robe noire (https://www.facebook.com/lapetiterobenoire) already has 3 350 fans, and has put in place a very effective and more important interactive communication. The little black dress speaks in first person and adresses directly the consumers. On the 3 350 fans of the brand, nearly 25% talk about the brand (share its content), a good virality rate. 
With very short-content-posts, Guerlain get direct responses from the consumers, with only 11 posts (the perfume was released in stores on 5th March).

Let's note that Guerlain's Facebook communication is not this recent. With the official Guerlain Facebook page (https://www.facebook.com/Guerlain), we can observe a larger social networks strategy. However, the dialog is not the same as Guerlain's official page is more about product placement or introduction of new products. 

Guerlain on Facebook

A strategy which seems less appreciated than the direct strategy used for La petite robe Noire. For example, for more than 201 000 fans for the official Guerlain page, there are around 100 likes for each post from Guerlain. On the other hand, La Petite Robe Noire receives around 100 likes (the numbers indicated here are averages based on the total number of likes for the posts) for each post, with a total of 3 350 fans. 

And Twitter ? 
Guerlain is however not present yet on Twitter, as a brand or as La petite Robe noire. This can be perceived as a lack of audacity, but which is quite comprehensible : luxury is a difficult segment to impone on social networks and even if the Facebook communication for La Petite Robe noire is very successful, its Twitter strategy cannot be similar, and should create specific content for Twitter users. However, it is true that many tweets have been made about La Petite Robe Noire, so it could be a good idea for Guerlain to launch themselves on Twitter, especially if they continue using 



Bonus - Axe and Girl power
As a bonus, a last ad promoting girl power ! An ad quite surprising because coming from Axe, a brand quite known to promote a certain image of women as objects of beauty and sexuality (which does not deny that their marketing campaigns are very effective and nice to watch)
Axe - High Maintenance Girlfriend